⌁ Services · what we actually build

From paper form to system of record — without anyone retyping anything.

Three focused services. Fixed scope. No retainers. Every engagement is sized to pay for itself inside a quarter — then keep paying, quietly, for years.

See the three servicesSkip to booking
01 Map
02 Build
03 Integrate
pipeline · document → structured data → systems of recordrunning
PO-84291Acme LtdQty: 240£ 4,820Due 03/12
Incoming
email · scan · EDI
Extract
OCR + LLM
Validate
rules + checks
Route
branch logic
ERP
stock · BOM
CRM
customer record
Finance
invoice · pay
7 stages · 7 connectionsavg. 1.6s · 99.1% success
Services

Three things we do — properly.

Most consultancies sell slides, retainers, or shelfware. We build things that run. The unsexy, high-leverage work that quietly returns 5–10× what it costs.

01

Process mapping & optimisation

Find the 30–60 hours a week your team is quietly burning on the wrong things.

Real lean methods from real factory floors — not a Miro template. We spend time where the work happens, not in your conference room. You leave with a costed list of fixes, in priority order. The audit pays for itself before you even buy the build.

  • +Value-stream mapping
  • +Friction audit & cost model
  • +Prioritised roadmap
02

AI & automation builds

Turn days of reporting into minutes. Turn inboxes into structured data. Turn people back to work that actually matters.

Automation and AI wired in as real infrastructure — document processing, bespoke agents, LLM pipelines, resilient multi-system flows. Proper error handling, logs, and docs so it keeps running long after we've left.

  • +AI document workflows (invoices, POs, forms)
  • +Error handling, logs & retries
  • +Built to survive Tuesday morning
03

ERP · CRM integration

Stop paying people to retype the same data into three different systems.

SyteLine, Infor ION, SAP B1, NetSuite, HubSpot, Airtable, bespoke APIs, legacy systems running on Windows Server 2008 — we've worked around all of it. A record updated in one place should not need a human to carry it elsewhere.

  • +Bi-directional sync
  • +Legacy system bridges
  • +Data hygiene + de-duping
How it works

The method we don't bend on: Map → Optimise → Automate.

Skip the first two steps and you've paid someone to make a broken process fail faster, on schedule, with logging. Fixed scope, tight loops, and we leave you with something running — every time.

01Week 1

Map

We sit with your team — on the floor, in the back office — and map how work actually flows. Not how it's supposed to flow. Where the hours disappear, where the rework lives, where the shadow-spreadsheets hide.

02Week 2

Optimise

Before we automate anything, we fix it. Otherwise you've paid someone to make a broken process fail faster, on schedule, with logging. Real lean methods, applied to a real process.

03Week 3–5

Automate

One workflow, built live. Then we fan out — AI document processing, ERP ↔ CRM links, alerts, reporting. Built to survive Tuesday morning, not just demo day.

04Handover

Own it

Error handling, logs, docs, a walkthrough Loom. Your team owns it. If we vanish tomorrow, your business still runs on Monday — that's by design.

Integrations

If it has an API, we can probably connect it.

A representative slice — not exhaustive. We pick the automation platform that fits the job, never the other way around. Bring your legacy system; we've worked around worse.

ERP
  • SAP Business One
  • NetSuite
  • Odoo
  • Microsoft Dynamics
  • MRPeasy
  • Katana
CRM & Sales
  • HubSpot
  • Pipedrive
  • Salesforce
  • Zoho
  • Copper
  • Attio
Ops & Data
  • n8n
  • Make
  • Zapier
  • Airtable
  • Google Sheets
  • Postgres
Finance & Shop floor
  • Xero
  • QuickBooks
  • Sage
  • Slack
  • MS Teams
  • Twilio
Our pledge

If it's outside our lane, we'll tell you — and help you find who can do it. Free of charge.

We'd rather send you to the right specialist than pretend we can do everything and bill you for the learning. The point is value delivered — not billable hours logged.

Get a straight answer →
Industries

Wherever processes live in people's heads or sprawling spreadsheets.

Born on the factory floor. Works just as well in recruitment, admin, marketing — anywhere operational reality outpaces the software that's supposed to run it.

01Core

Manufacturing

CNC quoting, job tracking, BOM sync, shop-floor alerts, dispatch + invoice automation.

02Growth

Recruitment agencies

CV parsing, candidate pipelines, CRM ↔ ATS sync, contract & onboarding docs.

03Core

Admin & back office

Invoice capture, PO matching, expense routing, compliance workflows — all with human review on the bits that matter.

04Growth

Marketing & agencies

Content ops, campaign reporting, CRM hygiene, multi-client reporting dashboards.

05Core

Logistics & field service

Job dispatch, route sheets, proof-of-delivery capture, parts & warranty tracking.

06Growth

E-commerce operations

Order routing, stock sync, supplier EDI, returns & customer-service triage.

FAQ

Questions we actually get asked.

Most businesses under-use 70% of what they've paid for. We don't sell new software — we get the software you already own to talk to the rest of your business, and remove the manual work sitting between them.

Whichever fits the job — automation platforms, bespoke code, AI pipelines. Self-hostable options are the default for anything touching sensitive operational data. The right tool depends on your stack, your team, and what you need to live through Tuesday morning at 2am.

Every engagement is fixed-scope and priced up front — no billable-hours meter. Most clients have saved well north of what they spent; across our book that adds up to £672K+ in annual expenses removed. We price the pilot after the discovery call so the number matches the actual opportunity.

You do, entirely. Everything is documented, versioned, and handed over. If you decide to never speak to us again after week six, nothing breaks — that's by design.

We work to ISO 27001–aligned handling practices. Self-hosted automation platforms on your infrastructure are the default for anything touching sensitive operational data. We sign MNDAs before any technical call.

◇ Book a call

Give us 30 minutes. We'll tell you exactly where the money is hiding in your operation.

No slide deck. No generic discovery questions. We'll walk through your actual workflows, name the single highest-leverage thing to fix next quarter, and give you a rough ROI estimate — whether or not you work with us after.

Pick a time now
Or fill the form and we'll reply with slots within a working day.
Direct
hello@shadow-gen.com
Based
United Kingdom · remote-first
Admin hours/week across the team
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