01
Process mapping & optimisation
Find the 30–60 hours a week your team is quietly burning.
⌁ For teams still running on duct tape and version_17_FINAL_v2.xlsx
Your ERP, your CRM, your shop floor — talking to each other. Finally.
Most businesses don't need new software — they need the software they already have to stop working against them. We wire AI and automation into your operations as real infrastructure. Built to survive Tuesday morning, not just demo day.
Who we work with
Over 50 other clients.
What we do
Three things we do — properly.
Most consultancies sell slides, retainers, or shelfware. We build things that run.
02
AI & automation builds
Turn days of reporting into minutes. Inboxes into data.
03
ERP · CRM integration
Stop paying people to retype data into three systems.
See full services breakdown→Deliverables · pricing · typical engagement shape
How we work
Map. Optimise. Automate.
Every engagement runs on the same three-step rhythm. Nothing gets built before the process is fixed on paper.
◇ Typical engagement · 4–8 weeks · fixed scope
1
01 · 2 weeks · fixed-scope
Map
We shadow your team, map the process end-to-end, and put a number on every leak — hours, errors, bottlenecks.
2
02 · Process first
Optimise
Before we touch any tool, we fix the process. Remove steps, reorder handoffs, decide what actually needs to be automated vs. deleted.
3
03 · Build · integrate · ship
Automate
AI, automation platforms, ERP/CRM wiring. Delivered with handover, documentation, and training so your team owns it.
Full process breakdown →Same rhythm for £2K automation scripts and £60K integrations.
Who builds it
A small, senior team. No discovery theatre.
Ten years of factory floors, biomedical R&D, QA and ERP integration — condensed into a two-person studio.
Rafal Fila
Founder · Process & Automation Engineer
“You work directly with the engineer building the thing.”
Martyna Fila
Delivery · Training · Change
“Your team owns the automation before we leave.”
◇ Book a call
Give us 30 minutes. We'll tell you exactly where the money is hiding in your operation.
No slide deck. No generic discovery questions. We'll walk through your actual workflows, name the single highest-leverage thing to fix next quarter, and give you a rough ROI estimate — whether or not you work with us after.
Pick a time now →Or fill the form and we'll reply with slots within a working day.
Direct
hello@shadow-gen.com
Based
United Kingdom · remote-first